Customer Service Commitment

Last updated: October 9, 2025

Our Promise to You

At Tengamore we believe great service is the backbone of a great store. We commit to being fast, fair, and friendly in every interaction.

Response Times

• Live chat & Phone Call: Under 10 minutes (business hours)
• Email support: Response within 24 hours
• Phone support: Available Monday–Friday, 9am–6pm

Resolution Targets

• Simple queries (shipping, stock): resolved within 24 hours
• Returns & refunds: processed within 3–5 business days of receiving item
• Escalations: assigned to a senior agent with updates within 48 hours

How to Reach Us

Chat (site button), Phone +27 10 019 0863, or email support@tengamore.com. For returns, use returns@tengamore.com.

Feedback

Tell us how we did — we read every message and use feedback to improve. If you’re not happy with a resolution, ask for escalation and we’ll respond quickly.